Jonathan Tisch’s leadership philosophy is evident in every business venture he’s embraced since the start of his career: the belief in the power of partnerships. This philosophy inspired three bestselling books, countless speaking engagements and most importantly, the creation of a corporate culture whereby people set aside their individual concerns to come together for a common good.
Jonathan Tisch’s leadership philosophy shared in three bestselling books.
The Power of We: Succeeding Through Partnerships
In his New York Times Best Seller, THE POWER OF WE: Succeeding Through Partnerships (John Wiley & Sons, 2004), Jonathan Tisch provides a blueprint for achieving enduring success through partnerships that empower employees, satisfy customers, contribute to communities, and improve the bottom line. No one understands the value of partnerships better than Tisch. As one of today's most respected industry leaders and philanthropists, he has revitalized communities with a company-wide "Good Neighbor Policy," and he has helped transform thousands of welfare recipients into dedicated employees with the national Welfare to Work Partnership for which he served as vice chairman. By pioneering scores of innovative partnerships like these, Loews Hotels has been able to compete successfully with chains many times its size. The message of the book is one Tisch embodies personally and in business. He continually sets an example that inspires good corporate citizenship and civic responsibility at any level. But he does more than simply espouse the virtues of partnerships—he offers practical advice on how organizations and individuals can use them to solve real problems and drive sizable profits—revealing how smart leaders can do well and do good at the same time. "In today's complex world, no one can be all things to all people," Tisch writes. "The Power of We begins with the recognition that no organization exists in a vacuum; we can achieve success and prosperity only by working effectively with others."
Chocolates on the Pillow aren't Enough: Reinventing the Customer Experience
Celebrating the revolution in customer-centric innovation across all kinds of businesses, nonprofits, and government agencies, Jonathan Tisch enlightens readers with stories about industries that break rules, invent "insider" customer experiences, and transform the traditional shopping process in his second best-selling book, Chocolates on the Pillow aren't Enough: Reinventing the Customer Experience (John Wiley & Sons, 2007). In addition to these and many other inspiring examples, Tisch shares the lessons from his own experiences—from his first act of customer service at the age of eight, to his staff's courageous rescue of hotel guests during Hurricane Katrina, and the innovative people skills training program he spearheaded at Loews Hotels. Tisch explains how today's organizations must consider more than a single, narrow customer need. Successful organizations address the total physical, psychological, and emotional well-being of their customers, creating experiences that will make any customer feel special.
Citizen You: Doing Your Part to Change the World
In CITIZEN YOU: Doing Your Part to Change the World (Random House, 2010), Jonathan Tisch challenges readers to take up the mantle of social engagement and points the way toward making the world a better place, one person and one neighborhood at a time. Tisch has filled Citizen You with accounts of people who, through small efforts, have benefited the community at large. We meet inspirational individuals such as Scott Harrison, founder of charity: water, an organization that funds water projects in underdeveloped countries; Eric Schwarz, who founded the Citizen Schools movement, which is transforming education in inner-city neighborhoods around the country; and Vanessa Kirsch, whose New Profit model of "social venture investing" is making nonprofit community groups more powerful and effective than ever. Through these individuals, we see the transformation of volunteerism to involvement, charity to social entrepreneurship, paternalism to community-based action, targeted philanthropy to systemic change. Citizen You dares us to reshape the social, political, and intellectual structures that have long confined us, and offers fresh thinking that redefines the very concept of activism.